Common Questions

Q6: Do you work with my insurance company? Yes, we work with most major insurance companies and can assist you in navigating the claims process. Contact us for confirmation regarding your specific provider. Q7: Can you help with filing an insurance claim? Absolutely! We can guide you through the process, provide the necessary documentation, and communicate directly with your insurance company to streamline repairs. Q8: Will my insurance cover the entire repair cost? Coverage depends on your policy and deductible. We'll provide a detailed repair estimate to your insurance company, and they’ll inform you of what’s covered. Q9: What if my insurance company’s estimate is different from yours? If there’s a discrepancy, we’ll work with your insurer to ensure they understand the scope of the necessary repairs. Our goal is to ensure your vehicle is restored to its pre-accident condition. Q10: What is a deductible, and do I have to pay it? A deductible is the amount you pay out-of-pocket before insurance covers the remaining costs. The amount varies based on your policy and is typically due when you pick up your repaired vehicle. Q11: Can I choose my body shop, or do I have to go to one recommended by my insurance? You have the legal right to choose the repair shop for your vehicle. Insurance recommendations are suggestions, not requirements. Q12: What if the damage is minor? Should I still involve my insurance? It depends on the repair cost and your deductible. If the cost is lower than your deductible or you prefer not to file a claim, you can pay out-of-pocket.

Q1: What services do you offer? We provide a range of services including collision repair, dent removal, paint refinishing, bumper repair, frame straightening, windshield replacement, and more. Q2: What types of vehicles do you work on? We work on all makes and models of cars, trucks, and SUVs. For specific types of vehicles like luxury or electric vehicles, feel free to ask if we accommodate them. Q3: How long will the repair process take? Repair times vary depending on the extent of the damage and availability of parts. We’ll provide an estimated timeline once we assess your vehicle. Q4: Do you offer free estimates? Yes, we provide free estimates. Simply bring your vehicle in, and our technicians will evaluate the damage and provide a quote. Q5: Do you use original manufacturer parts? We use OEM (Original Equipment Manufacturer) parts whenever possible. However, we can discuss alternative options, such as aftermarket parts, if requested or required by insurance.

Q13: Do you offer rental cars or loaner vehicles? Yes, we can help arrange a rental vehicle through your insurance if your policy includes rental coverage. We may also have loaner vehicles available—ask us for details. Q14: Do you guarantee your work? Yes, all of our repairs are backed by a warranty. Details on the warranty period and coverage will be provided upon completion of your repair. Q15: Can you repair vehicles damaged in storms or floods? Yes, we handle storm and flood damage, including dents, paint repair, and water damage restoration. Bring your vehicle in for an evaluation. Q16: Are you open on weekends? Our hours may vary, but we typically offer weekend appointments. Contact us to schedule a time that works for you.